Terms & Conditions

Information about us

This website is the property of Mr Ron Cosens trading as the Victorian Image Collection; with all financial payment data securely processed and managed by PayPal, not ourselves.

You can contact us by email at enquiries@cartedevisite.co.uk.

Victorian Image Collection
The Retail Unit
Tower Hill

The website to which these terms and conditions apply and for which we are responsible is https://www.cartedevisite.co.uk

We make this website accessible worldwide to anyone with an Internet connection access. Access to, and use of the site are subject to these the following terms & conditions, including laws and regulations governing copyright and trademark.

By accessing the site, you accept without limitation or qualification all these terms and conditions. The company reserves the right to change these terms and conditions at any time.

The materials used and displayed on this site are the property of Mr Ron Cosens and are protected by copyright, trademark and other laws. Any such content may be displayed solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of Mr Ron Cosens.

The site contains information, facts and opinions from various individuals and organisations associated with the Victorian Image Collection, and is provided on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. The Victorian Image Collection neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement contained within the site.

Your use of this site is at your own risk. The Victorian Image Collection shall not be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the site and the information available on the site or arising out of any action taken in response to or as a result of any information available on the site. You hereby waive any and all claims against The Victorian Image Collection arising out of your use of the site and any associated sites

Terms and Conditions of Sale

IMPORTANT: This section of our website sets out terms and conditions which relate specifically to the sale of products by us to you. In addition, the more general terms in the next section will also apply to the sale of products by us to you.

Purchasing from us

To purchase from us you must be over 18. By submitting your order you are offering to buy the goods or services at the price set out in the order.

A delivery charge may (depending on the value of your order) be payable by you for physical goods. The relevant delivery charge will be as shown on your order at the time you place the order.

We are not obliged to supply the goods or services to you until we have confirmed that we have both accepted your order and that it has been despatched. No contract will exist until we have dispatched the goods. Any goods on the same order which we have not confirmed to you that they have been dispatched will not form part of that contract.

You do not own the goods until we receive payment in full.

If your order has already been submitted and you identify a mistake, please contact enquiries@cartedevisite.co.uk immediately. Please do this before we confirm our acceptance of your order. We may be unable to rectify mistakes after this time, although you still have the right to cancel described in our Returns Policy . In addition to our guarantee, you have certain legal rights to a “cooling off” period after the goods have been delivered to you. Details of these rights and instructions of what you need to do to exercise them are set out in our Returns Policy and we will also remind you when we send our confirmation and acceptance of your order.

Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under an obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been dispatched. No contract will exist until we have confirmed this.

Availability and Delivery

We aim to deliver goods to you within 10 days but we cannot give an exact delivery date.

If any product is not in stock or, for any other reason, it or they cannot be delivered to you within 30 days of the date of your order, we will contact you giving you details of the likely delivery date. If you would rather not wait, you will have the right to cancel your order at that time. If, for any reason, we have already taken payment for your order, we will re-credit your credit or debit card in full for the goods which you have cancelled your order for.

Damaged Goods

You should inspect the physical goods when you receive them for damage. If you find damage you must tell us as soon as possible and we will arrange for their return, at no cost to you. If the goods are found to be damaged prior to delivery to you, we will replace the goods or refund the price paid by you at our discretion. Details of how to contact us in the event your goods are damaged are set out in our Returns Policy


The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

If you wish to cancel your unfulfilled order please write to us at or email us at enquiries@cartedevisite.co.uk with details of your cancellation.

If you have already received the products please email us at enquiries@cartedevisite.co.uk and we will arrange for their return to us.

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.

We will credit the price of the cancelled products.

Returns Policy

If for any reason you are not satisfied with any physical products bought from this website you may return them to us within 14 days of purchase for a full refund or an exchange provided that the products are returned to us in their original condition and carefully packaged.

We will pay the postage costs of returning products providing you contact us first at the email address below.

To return a product under this Returns Policy please first contact enquiries@cartedevisite.co.uk for arrangements to be made.

Other information of which you need to be aware

We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.

We know of no documented cases of credit card fraud by the theft of credit card details from our website using PayPal. You are entitled to cancel any payment made or due to be made in respect of an order in the event that you discover that your card has been used fraudulently by an unauthorised person to buy goods from our website. Your card issuer will be liable to re-credit your credit or debit card in respect of such fraudulent payments. If you discover that fraudulent use has been made of your card, you should immediately notify us and your card issuer and provide full details.

Links & Security

There are links on the Carte de Visite website to third party web sites over which the Victorian Image Collection has no control. The Victorian Image Collection accepts no responsibility or liability for any third party practices on third party websites.

Data transmission over the Internet is never totally secure and whilst the Victorian Image Collection tries to protect your personal information, the Victorian Image Collection cannot warrant the security of any information you transmit to us and you do so at your own risk.

The Victorian Image Collection uses PayPal and all financial payment data is securely processed and managed by PayPal, not ourselves.


With respect to cookies: This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. Further Information.

You may be asked for personal information if you want to take advantage of specific services we offer (for example, receiving email notification when this website is updated). In each case we will only use the personal information you provide to deliver the services you have told us you wish to take part in.

The email addresses of those who communicate with us via e-mail are stored and may be used by The Victorian Image Collection (and nobody else) for future communication

If you do not want to receive e-mail from us in the future, please e-mail us at enquiries@cartedevisite.co.uk with ‘Unsubscribe’ in the subject line.

We may collect the following information:

When you order goods from us, we will collect your name, email address, physical address and (if different) the delivery address, and your telephone number. We do not collect your credit or debit card details because we use PayPal to process all of our payments for purchases from this website. A copy of PayPal’s privacy policy can be read by clicking here. We and/or PayPal need to collect this information in order to process and fulfil your order and to contact you (where necessary) about your order.

When you make an online enquiry, we may collect your name, your email address, your physical address and your telephone number. We need to collect this information in order to respond to your enquiry.

What do we do with the information we collect?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

* We may use the information to improve our website and our products and services.
* As part of our customer care procedures, our representatives may follow up either by e-mail, phone, or mail, to people who have purchased goods from our site or who submitted an enquiry to us.
* We may periodically send promotional e-mails or newsletters about new products, special offers or other information about us or our products which we think you may find interesting using the e-mail address or your other preferred means of contact [but only where you ticked the ‘opt-in’ box or otherwise indicated to us that you wish to be contacted for this purpose.
* If you have opted-in to receive this information, we will always give you the opportunity to request your details be removed from our marketing list. You can also change your mind at any time by writing to us or e-mailing us.
* We do not send random marketing emails to personal email addresses (spam).

Who we share your information with:

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

Other than as specified in this privacy policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may release your personal information to our authorised agents in connection with future promotional e-mails or newsletters (as described above) but only where you have opted-in to receive this information from us.

We may use other companies to provide services on our behalf, including but not limited to packaging, mailing and delivery of your purchases. Where we do this we may need to provide them with the information we have collected from you. We will only provide those companies the information they need to deliver the service and we make sure they are only permitted to use your information for that purpose.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held on you then we can be contacted at enquiries@cartedevisite.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.

Governing Law and Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.